Shipping

SHIPPING INFORMATION AND CHARGES

SHIPPING COST

FREE SHIPPING ON ALL ORDERS OVER £50 and under 10kg.

All orders below £50 are charged at £5.95 as long as they are under 10kg.

Weight exceeding 10 kg will be charged at £0.25 per additional kilo.

FRESH FOOD ORDERS

Fresh food orders are only shipped on Mondays through Wednesdays via Royal Mail Tracked 24 No signature.

STANDARD DELIVERY SCHEDULE

Under all normal circumstances orders received after 1 PM Monday to Thursday will be shipped out the next day as long as stocks are available.

Orders received after 1 PM on Friday through Sunday will be shipped out on Monday (except for bank holidays). If you have a time sensitive order, please inform us so we can try to accommodate your requests.

Flat rates for delivery apply to UK addresses only.

CANCELLATION AND REFUNDS

An order may only be cancelled if the goods have not been despatched. If you wish to cancel an order you must notify us by email at online@valentinafinefoods.com

If you wish to return goods, you may do so by returning them unused and unopened within 14 days of receipt for a full refund. The costs of returning goods to us shall be borne by you. Upon receipt of the goods we will give you a refund or credit as required.

Our Returns policy does not affect your statutory rights.